Curriculum Vitae

Professional Experience

Service Designer
First Citizens Bank | 2022-present

• Conducted exploratory user research to identify customer needs and strategic opportunities. Worked closely with internal partners to understand and document user journeys. Advocated for proactive design and research to improve internal and external processes.

UX Designer
First Citizens Bank | 2021

• Designed accessible user experiences across the bank’s digital touchpoints. Collaborated with content strategists, developers, and visual designers to understand constraints and refine solutions.

Graduate Research Assistant (Accreditation)
NC State College of Design | 2020-2021

• Collected, curated, and organized student coursework + created supplementary materials in preparation for departmental accreditation.

Graduate Teaching Assistant
NC State College of Design | 2019-2020

GD217 TYPOGRAPHY + TECHNOLOGY

• Critiqued and facilitated student work.

• Led software workshops and group discussions.

GD400 ADVANCED GRAPHIC DESIGN STUDIO

• Worked closely with individual students in self-directed community engagement projects.

• Provided feedback and facilitated meetings with community stakeholders.

Graduate Research Assistant (Graphic Designer)
NC State College of Education | 2020-2021

• Worked with a team of researchers and educators developing a game-based learning application called “Missions With Monty” to assist 5th-grade students with reading comprehension of science texts.

• Designed interface components, game characters, and project marketing materials.

Designer in Residence
NC State x Design Inquiry x Maine College of Art | 2019

• Created improvisational, speculative work on the topic of “Futurespective” with a team of fellow graduate students.

• Exhibited work in the Institute of Contemporary Art (ICA) gallery.

Speaker, “Futurspective Convivium”
Maine College of Art | 2019

• Spoke on the subject of uncertainty in design at Design Inquiry’s “convivium”, a shared day of discourse with fellow designers and critics.

Social Innovation Senior Fellow
NC State Institute for Nonprofits | 2019-2020

• Worked on a multidisciplinary team of students, mentors, and experts in partnership with the Haiti Goat Project to design solutions to real-world problems. 

• Mentored students, led team meetings + design workshops, and pitched design solutions to university stakeholders.

Speaker, “Re-Act” Mobilities Symposium
NC State College of Design | 2019

• Spoke about theoretical approaches to designing for mobilities to College of Design students and faculty as part of a collaborative symposium created with fellow students.

Social Innovation Fellow
NC State Institute for Nonprofits | 2018-2019

• Worked on a multidisciplinary team of students, mentors, and experts in partnership with the Haiti Goat Project

• Scoped + identified design opportunities and developed solutions for real-world problems

• Conducted interviews and led group brainstorming sessions

Graphic Designer, The Student Publication
NC State College of Design | 2018-2020

• Co-designed and produced Volume 39: “Complicit: Evolving Beyond Design” with collaborator Jack Ratterree

• Created imagery and marketing materials for the publication, including a brand refresh

Design Camp Counselor
NC State Design Lab for K-12 Education | 2017

• Mentored high school students during an overnight summer camp

• Assisted with studio projects and other design activities

Publications + Recognition

Work appears in: “Design Exploration as a Research Discovery Phase: Integrating the Graduate Design Thesis with Research in the Social Sciences”
Matthew Peterson, PhD

Featuring excerpts from my graduate thesis.

Publication: “Dialogic Imagery for Care: Visual Mediation of Complex Conversations in Alternative Prenatal Caregiving”
Marcie Laird

My graduate thesis, published on ThenFinally, the final project repository for the MGD Program at NC State University .

Work appears in: “The use of ‘borderwork:’ approaches and framing in reconstructing critical interdisciplinary and community engagement in design education and design and social innovation.”
Scott Townsend, Maria Patsarika

Presented at the Swiss Design Network conference in March 2021.
Featuring graduate design work from 2020.

Work appears in: Situated Between Vol. 3
Arzu Ozkal, Tricia Treacy

Featuring work from our collaborative residency at MECA in Portland, ME + NCSU in Raleigh, NC.

Publication: Yes&

The NC State MGD Blog.

Testimonial: Social Innovation Fellows Marketing Video
NC State Institute for Nonprofits

Testimonial: “Design on a Deadline”
Christine Klocke

Presenter: STEM Day
NC Museum of Natural Sciences

Exhibited work from the accessible museum project at STEM Day, an event designed to introduce high school students to career opportunities in STEM.

Work appears in: “Embedding CS Knowledge Into Design Education”
Derek Ham, P.h.D.

Featuring undergraduate design work from 2016.